Accessible Customer Service Plan

Pope Consulting Inc. is committed to excellence in serving all customers including people with disabilities.

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

We will communicate with people with disabilities in ways that take into account their disability.

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Fees will not be charged for support persons.

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Pope Consulting Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at the bottom of this page.

Pope Consulting Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.

Individuals in the following positions will be trained: customer service representatives, sales associates, and managers.

This training will be provided to staff as soon after hiring as practical.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• Pope Consulting Inc.'s plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• How to use the the equipment or devices available on-site or otherwise that may help with providing goods or services to people with disabilities.
• What to do if a person with a disability is having difficulty in accessing Pope Consulting Inc.'s goods and services.

Staff will also be trained when changes are made to your accessible customer service plan.

Customers who wish to provide feedback on the way Pope Consulting Inc. provides goods and services to people with disabilities can contact us.

All feedback, including complaints, will be reviewed by the management.

Customers can expect to hear back from us within a few days.

Any policy of Pope Consulting Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Pope Consulting Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.